Shipping policy
Processing Times
All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email. Once your order has shipped, you'll receive a shipping confirmation email with tracking information.
Shipping Rates & Estimates
We offer reliable worldwide shipping. Estimated delivery times after your order leaves our fulfillment facility are:
- United States & United Kingdom: 7–12 business days
- Australia & Canada: 8–14 business days
- Rest of the World: 10–20 business days
Please note that shipping times are estimates and may vary due to carrier delays, customs processing, weather, high order volumes, or holiday seasons.
Order Tracking
Once your order has shipped, you'll receive an email containing your tracking number. Please allow up to 48 hours for tracking information to become available.
If you haven't received your order within 15 business days after your shipping confirmation email (or beyond the estimated delivery window for your region), please contact us at soakopssupport@gmail.com with your name and order number, and we'll be happy to assist you.